Platform Reliability Manager
Detect and address patterns of platform behavior that impact stability and uptime. Analyze and report platform health data. Manage on-call rotations and incident response.
Mentored a remote team of support engineers. Resolved escalations, developed internal tools, and analyzed data to continuously improve customer experience.
Senior Customer Success Engineer
Provided technical guidance to developers working on the Pantheon platform.
Senior Developer/Tech Lead
Agile website development for non-profits, unions, and universities.
Developed CMS-driven solutions for multimedia content creation and syndication for public radio programs.
Designed and developed hands-on exhibits, data visualizations, and interactive digital experiences.