ExperienceSeptember 2017 - Present
Support Manager, US-East
Managing a group of support engineers and handling technical escalations.
Senior Customer Success Engineer
Provided technical guidance to customers. Included reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.July 2014 - September 2017
Agile website development for progressive advocacy organizations. Spec writing, custom module development and advanced site building using modern web technologies.November 2013 - July 2014
American Public Media | Minnesota Public Radio
Back-end Drupal development for the public radio program Marketplace. Architected CMS-driven solutions for multimedia content creation and syndication. Continuously improved site performance.September 2009 - November 2013
Science Museum of Minnesota
Designed and developed hands-on exhibits, data visualizations, and web experiences using Drupal and related web technologies.