Experience

September 2017 - Present

Pantheon

Platform Reliability Manager

Detect and address patterns of platform behavior that impact stability and uptime. Analyze and report platform health data. Manage on-call rotations and incident response.

Support Manager

Mentored a remote team of support engineers. Resolved escalations, developed internal tools, and analyzed data to continuously improve customer experience.

Senior Customer Success Engineer

Provided technical guidance to developers working on the Pantheon platform.

July 2014 - September 2017

Advomatic

Senior Developer/Tech Lead

Agile website development for non-profits, unions, and universities.

November 2013 - July 2014

American Public Media | Minnesota Public Radio

Web Developer

Developed CMS-driven solutions for multimedia content creation and syndication for public radio programs.

September 2009 - November 2013

Science Museum of Minnesota

Multimedia Designer

Designed and developed hands-on exhibits, data visualizations, and interactive digital experiences.