Manage a team of support engineers and handle technical escalations. Work with Product and Engineering teams to support new features and triage bugs.
Senior Customer Success Engineer
Provided technical guidance to customers. Included reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.
Agile website development for progressive advocacy organizations. Spec writing, custom module development and advanced site building using modern build tools.
Architected CMS-driven solutions for multimedia content creation and syndication. Continuously improved Drupal website performance.
Designed and developed hands-on exhibits, data visualizations, and web experiences using Drupal and related web technologies.
Client Services Manager/Developer
Managed ongoing website needs of 250+ clients, working with a variety of PHP frameworks and eCommerce platforms.