Experience

September 2017 - Present

Pantheon

Platform Reliability Manager

Detect and address patterns of behavior that impact platform service level objectives. Analyze and report platform health data. Manage on-call rotations and cross-team incident response.

Support Manager

Mentored a remote team of senior support engineers. Developed CLI tools and Zendesk apps to improve team workflows. Analyzed data to forecast staffing needs.

Senior Customer Success Engineer

Provided technical guidance to developers working on the Pantheon platform. Resolved application performance and security escalations. Created documentation and trainings for the CSE team.

July 2014 - September 2017

Advomatic

Senior Developer/Tech Lead

Agile back-end website development for large non-profits, unions, and universities. Created technical implementation specs and led teams through the build process.

November 2013 - July 2014

American Public Media | Minnesota Public Radio

Web Developer

Developed CMS-driven solutions for multimedia content creation and syndication for public radio programs. Worked with Ruby on Rails, Drupal and various frontend technologies.

September 2009 - November 2013

Science Museum of Minnesota

Multimedia Designer

Designed and developed hands-on exhibits, data visualizations, and interactive digital experiences. Full-stack development work utilizing JavaScript, Python, PHP, and SQL.