Platform Reliability Manager
Detect and address patterns of behavior that impact platform service level objectives. Analyze and report platform health data. Manage on-call rotations and cross-team incident response.
Mentored a remote team of senior support engineers. Developed CLI tools and Zendesk apps to improve team workflows. Analyzed data to forecast staffing needs.
Senior Customer Success Engineer
Provided technical guidance to developers working on the Pantheon platform. Resolved application performance and security escalations. Created documentation and trainings for the CSE team.
Senior Developer/Tech Lead
Agile back-end website development for large non-profits, unions, and universities. Created technical implementation specs and led teams through the build process.
Developed CMS-driven solutions for multimedia content creation and syndication for public radio programs. Worked with Ruby on Rails, Drupal and various frontend technologies.