Managing a team of support engineers and handling technical escalations.
Senior Customer Success Engineer
Provided technical guidance to customers. Included reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.
Agile website development for progressive advocacy organizations. Spec writing, custom module development and advanced site building using modern build tools.
Back-end Drupal development for the public radio program Marketplace. Architected CMS-driven solutions for multimedia content creation and syndication. Continuously improved site performance.
Designed and developed hands-on exhibits, data visualizations, and web experiences using Drupal and related web technologies.